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Ministry of Defence BT Inmarsat Science & Technology Facilities Council

The Importance Of Customer Service In The IT Industry

The Importance Of Customer Service In The IT IndustryAt Compatible SFP we believe that the importance of customer service within the IT industry cannot and should not be understated. Due to the nature of the modern business landscape, many businesses and companies are reliant on the continued performance and efficiency of their systems, hardware and components in order to remain functional.

In addition to this, often the selection of components can be misleading as there can seem to be little or no difference between components at a first glance. Therefore receiving high levels of customer service during the purchasing phase is of paramount importance to ensure that customers select the optimum component that will not only be compatible with the rest of their hardware or network infrastructure, but will also provide the optimum levels of performance once installed.

In order to meet this need we offer high levels of assistance to our customers during the purchase and selection phase if required. When customers call our dedicated customer service team they are speaking to a member of our team of IT and networking professionals, who have been trading in the channel for other 20 years.

This industry experience has taught us the importance of sourcing all our product range from trusted partners. This means that each of the products contained within our range of compatible SFPs is sourced from the same ISO 9001/ 14001 accredited manufacturers as their branded counterparts. This enables us to provide our customers with a high level of product satisfaction, as our products are of the highest manufacture quality possible.

We have a high level of confidence in the quality and reliability of all of our compatible products. This is demonstrated through the lifetime guarantee that covers every product we stock. This is unusual in the compatible SFP market. Our lifetime warranty covers against both manufacturer defects and component failure for the duration of the original end users ownership.

Our experience has also shown us that often our customers require their compatible products quickly in order to rectify issues that have arisen in the network. Therefore we provide a free next business day delivery service to all UK mainland addresses, to meet this need. Unlike other companies, all our orders are dispatched using a private courier service, this ensures that any damage resulting from the transit of our components is kept to a minimum, allowing you to take advantage of the operational benefits straight away.