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Ministry of Defence BT Inmarsat Science & Technology Facilities Council

Warranty & Returns Policy

Warranty
All products carry a lifetime warranty against manufacturing defects and component failure for the duration of the original end users ownership. In the unlikely event of product failure under normal operating conditions Compatible SFP will replace the product or offer a full refund. Warranty is void if it is found that the product has been damaged maliciously or labelling has been removed or tampered with.

Returns
Customers are entitled to a 14 day money back guarantee which allows full testing of a product to ensure it meets with our stated specifications and meets your expectations. To return any product please email enquiries@compatiblesfp.com with your order reference number, details of the product part number, serial number and fault. We will then contact you to issue a returns number and arrange for collection.

Damage in Transit
If an item has been damaged during transit, please email enquiries@compatiblesfp.com within 2 days to arrange collection. Once we receive the item a new item will be dispatched.